Check-in is at 3:00 pm and check-out is at 9:00 am 

Reservation Cancellation Policy:

Neptune's Retreat does not offer cancellation refunds for any situation, but you may choose to purchase Travel Protection Insurance to protect this investment.  Travel Protection Insurance may be purchased voluntarily at Guest’s expense and may protect against unforeseen weather events, involuntary unemployment, family sickness or death, trip interruption, identity theft or other special circumstances.  

Damage/Security Deposit:

A $1,200 security deposit (via credit card authorization) or the purchase of a damage protection policy is required.  

No damage should be done to the property or its contents beyond normal wear and tear. Property is left in good condition at check out. All trash is bagged and placed in outdoor garbage cans on posted garbage days. All trash is bagged and placed in outdoor garbage cans prior to departing. If sleeper sofas are used strip sheets and pillowcases. The dishwasher should be filled and run as you depart. Kitchen appliances are unplugged, all lights off. Place the a/c at 78 degrees prior to leaving.

Pool Rules:

All guests swim at their own risk. The pool gate must be kept closed and locked at all times. All children under the age of 12 must be supervised by an adult within the pool area. No Glass at any time around the pool area. Rinse off all sand prior to use. Sand can affect the pool pump operation. Tampering with any pool equipment will forfeit your deposit.

House Rules:

Quiet hours for the neighborhood are 10:00 pm to 9:00 am. Please no damp clothing or sunscreen on any furniture. Keep doors and windows closed to maintain A/C temperature No Smoking in the house. No Pets in the house. Our wish is that you have an enjoyable and safe stay at the property. Should you have any concerns please contact us immediately.